Commenda, a global entity formation and compliance startup, faced the challenge of offering competitive health benefits to their expanding U.S. team while maintaining a lean budget. Logan Jackonis, Commenda's Chief of Staff, shares how Rollfi made the process a breeze...
The Challenge
As Commenda grew its U.S. team, they faced several challenges:
Urgent Need: An employee required knee surgery, highlighting the immediate need for comprehensive health coverage.
Budget Constraints: As a lean startup, Commenda needed to balance providing benefits with maintaining financial stability.
Limited Resources: The company lacked dedicated HR personnel, leaving the benefits process to the Chief of Staff.
Complexity: Navigating the myriad of available health plans and understanding compliance requirements was daunting for a small team.
Rollfi's Solution
Rollfi provided a comprehensive, end-to-end solution for Commenda's benefits needs:
Plan Selection and Customization
- Analyzed Commenda's specific needs and budget constraints
- Curated over 1,000 health plans down to three tailored options
- Presented clear, actionable information to facilitate decision-making
Streamlined Enrollment Process
- Managed the majority of administrative tasks
- Provided user-friendly interfaces and clear instructions for employee enrollment
- Offered support throughout the enrollment period
Ongoing Support and Communication
- Maintained proactive communication, often anticipating questions before they arose
- Provided timely check-ins and responsive customer service
- Offered expert guidance on benefits-related queries
Transparent Information Sharing
- Facilitated open discussions about available options within the startup context
- Helped Commenda communicate effectively with employees about their benefits choices
Implementation Process
Initial Consultation: Rollfi engaged with Logan to understand Commenda's specific needs and constraints.
Plan Curation: Rollfi narrowed down the vast array of options to three suitable plans.
Decision Support: Provided clear information to help Commenda make an informed choice.
Employee Communication: Assisted in presenting options to employees transparently.
Enrollment Facilitation: Managed the enrollment process, minimizing the administrative burden on Commenda.
Ongoing Management: Continued to provide support and address questions post-implementation.
Results and Benefits
For Commenda:
Time Efficiency: Significantly reduced the time spent on benefits administration
Cost-Effective Solution: Secured comprehensive coverage within startup budget constraints
Expertise On-Demand: Gained access to benefits experts without needing in-house HR specialists
Improved Focus: Allowed leadership to concentrate on core business operations
Employee Satisfaction: Successfully met the diverse needs of both new and experienced employees
For Employees:
Comprehensive Coverage: Gained access to needed health benefits, including coverage for significant medical procedures
Transparency: Received clear information about their benefits options
Smooth Onboarding: Experienced a relatively painless enrollment process, despite some necessary paperwork
Peace of Mind: Alleviated concerns about healthcare costs, particularly for major medical needs
Challenges Overcome
Complexity Reduction: Rollfi simplified the overwhelming process of plan selection and implementation.
Resource Constraints: Provided expertise and support that Commenda lacked internally.
Employee Education: Helped bridge the knowledge gap for employees new to benefits selection.
Startup Adaptation: Tailored the benefits approach to fit the unique needs and culture of a growing startup.
Key Success Factors
Proactive Communication: Rollfi's timely check-ins and anticipatory support were highly valued.
Ease of Use: Clear instructions and user-friendly processes minimized friction.
Expertise: Rollfi's team demonstrated in-depth knowledge of the benefits landscape.
Customization: The ability to tailor solutions to Commenda's specific needs was crucial.
Consultative Approach: Rollfi's guidance felt more like helpful advice than a sales pitch.
Client Satisfaction
Logan rated the experience with Rollfi a perfect 10 out of 10, citing:
- Consistent and timely communication
- Ease of use and clear instructions
- Knowledgeable and accessible support
- A consultative approach that felt like partnering with a knowledgeable friend
Conclusion
Rollfi's comprehensive approach to benefits management provided Commenda with a solution that addressed their immediate needs while setting a foundation for future growth. By simplifying the complex world of health benefits, Rollfi enabled this growing startup to offer competitive benefits, enhance employee satisfaction, and focus on their core business objectives. The success of this partnership is evidenced by Logan's enthusiastic recommendation of Rollfi to other startups facing similar challenges in the benefits arena.
"10 out of 10 satisfied with Rollfi. Highly communicative and made it really easy. Didn't overburden us with paperwork. Made the signing process really simple. Everything was clear. Everything had instructions. You really took the time to sit me down and talk me through all of my options."
- Logan Jackonis, Chief of Staff at Commenda
