How Ducky put Health Benefits on Autopilot

After successfully raising a round from Steph Curry's Penny Jar, Bread & Butter Ventures, NOMO Ventures + some amazing angels to fix Customer Support, James O'Brien needed to quickly set up comprehensive health benefits for his team. Ducky required a solution that was both high-quality and cost-effective, without the complexity often associated with benefits management.

Here is why he chose Rollfi...

Previous Experience Setting Up Benefits

Before partnering with Rollfi, James had significant experience with employee benefits, primarily through managed Professional Employer Organizations (PEOs). While this provided him with a foundational understanding, it also meant he had limited control over the specifics of benefits management.

Key Aspects of His Previous Experience:

1. Limited Control: Most details were handled by PEOs, restricting his ability to customize benefits for his team.
2. Need for Flexibility: As Ducky grew, James sought a more tailored approach to address the unique needs of his startup.
3. Desire for Comprehensive Coverage: He recognized the importance of high-quality health benefits and was committed to providing excellent coverage without compromising on quality.
4. Learning Curve: Transitioning from a managed system posed challenges, as he felt unprepared to establish a benefits program from scratch.

This background highlighted the need for Rollfi’s support, enabling Ducky to implement an effective benefits program quickly and efficiently.

Why Rollfi?

James, Ducky's Co-Founder, chose Rollfi for several key reasons:

1. Simplicity: Despite having some prior experience with benefits through PEOs, James needed a streamlined process for setting up benefits from scratch.
2. Speed: Ducky required a quick turnaround to ensure employees were covered as soon as possible.
3. Expertise: The company needed guidance on selecting the right plans for their team's needs.
4. Quality: Providing excellent coverage for employees was a top priority for Ducky.

How Rollfi Helped

Rollfi's brokerage services provided Ducky with a seamless experience:

1. Efficient Onboarding: The process began with a simple questionnaire that took only 5-15 minutes to complete.
2. Rapid Quoting: Within 24 hours, Ducky received quotes for multiple plan options, including both HSA and non-HSA plans.
3. Expert Guidance: Rollfi's team helped Ducky understand the different plans and make informed decisions.
4. Quick Implementation: Full benefits were set up and enrolled in just 4-5 days.
5. Personalized Support: Rollfi provided responsive customer service, addressing questions and concerns promptly.

Results

By partnering with Rollfi, Ducky achieved:

1. Comprehensive Coverage: Employees and their families received high-quality health benefits.
2. Time Savings: The entire process, from initial inquiry to full implementation, took less than a week.
3. Cost-Effective Solution: Ducky secured excellent coverage without breaking the bank.
4. Peace of Mind: The company felt confident in their benefits choices and ongoing support from Rollfi.
5. Employee Satisfaction: Ducky demonstrated its commitment to employee well-being through robust health benefits.

James summed up his experience with Rollfi: "Nothing but good things to say. Very satisfied to the point where we're about to renew for this next year."

By leveraging Rollfi's expertise and efficient processes, Ducky was able to focus on its core business of revolutionizing customer support through AI, while ensuring its team had access to top-tier health benefits!